Last Updated: July 11, 2026
At Virtual Big Market LLC ("we," "us," or "our"), we are committed to safeguarding the privacy of our California customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or services, in accordance with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.
We may collect the following categories of personal information:
Note: We do not collect sensitive personal information as defined under California law.
We use your personal information for the following purposes:
We do not sell your personal information, and we do not "share" your personal information for cross-context behavioral advertising as defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). We may disclose your information to:
No Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Virtual Big Market LLC provides messaging and customer engagement services on its own behalf and on behalf of businesses that contract with Virtual Big Market LLC ("Participating Businesses"). Communications may identify a Participating Business as the sender while being transmitted through the Virtual Big Market messaging platform.
These communications may include, but are not limited to:
In connection with these services, we may collect a recipient's name, mobile telephone number, email address, communication preferences, consent records, message interaction history, loyalty account information, reward activity, waitlist information, reservation information, and related service activity.
SMS, MMS, and marketing email communications are sent only after the appropriate consent has been obtained, or when otherwise permitted by applicable law. Consent may be collected through websites, mobile applications, in-store kiosks, point-of-sale systems, online ordering platforms, waitlist or reservation systems, QR codes, paper forms, keyword opt-in, or other approved enrollment methods.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency varies based on customer activity, loyalty participation, waitlist activity, reservations, requested services, and promotional campaigns. Message and data rates may apply according to the recipient's wireless carrier and service plan.
Recipients may opt out of SMS or MMS communications at any time by replying STOP to any message. After you text STOP, you will receive one final message confirming that you have been unsubscribed; no further messages will be sent unless you opt back in. Where supported, recipients may reply START to opt back in.
Consistent with the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission rules, you may also revoke consent through any reasonable means, including replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE, or by contacting us using the information in the "Contact Us" section. Opt-out and revocation requests will be honored within ten (10) business days of receipt.
For assistance, reply HELP to any message, email us at privacy@virtualbigmarket.com, or call (661) 457-5557. Recipients may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Wireless carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties, excluding aggregators and providers of the text message services, as necessary to deliver the messages you have requested.
Mobile information, opt-in data, and consent records may be disclosed to service providers, wireless carriers, messaging aggregators, email service providers, and Participating Businesses solely as necessary to provide, support, secure, or document the communications and services requested by the recipient, or as otherwise required by law.
Participating Businesses that use our platform are responsible for providing accurate program disclosures, obtaining legally required consent, honoring opt-out requests, and using recipient information only for authorized communications. Virtual Big Market LLC may process recipient information on behalf of Participating Businesses to deliver and support their loyalty, waitlist, reservation, service, and marketing programs.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data is processed and stored within California.
Under the CCPA, as amended by the CPRA, you have the right to:
To exercise your rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before processing your request.
We do not transfer, store, or process your personal information outside of the United States. All data handling is confined within California.
We use cookies and similar technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.
Our services are intended for businesses and are not directed at individuals under 16 years of age. We do not knowingly collect personal information from minors.
We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
By using our website and services, you acknowledge that you have read and understand this Privacy Policy.
Virtual Big Market LLC operates messaging programs for itself and Participating Businesses including loyalty rewards, marketing promotions, waitlist updates, reservation notifications, customer care, and transactional notifications.
Messages may be sent using automated technology through 10DLC, toll-free numbers, short codes, RCS, email, or other approved messaging services. Message frequency varies. Message and data rates may apply.
Marketing messages include promotions, discounts, birthday rewards, special events, exclusive offers, and loyalty rewards. Transactional messages may include waitlist confirmations, position updates, estimated wait updates, table-ready alerts, reservation notifications, order updates, and account notifications.
Marketing consent is separate from transactional communications where permitted by law. Consent to receive marketing text messages is not a condition of purchase.
You may opt out at any time by replying STOP, or revoke consent through any other reasonable means, including replying STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE. After you text STOP, you will receive one final confirmation message. Opt-out requests are honored within ten (10) business days. Reply HELP for assistance, or contact privacy@virtualbigmarket.com or (661) 457-5557.
Wireless carriers are not liable for delayed or undelivered messages.
Consent records may be retained for compliance, audit, and dispute resolution purposes.